FAQs

FAQs

Who comes to Shane Diet & Fitness Resorts & Weight Loss Spa?

Men and Women of all ages starting at 18 come to change their shape (and their lives) at Shane Diet & Fitness Resorts. Whether you are carving out a great career, in college, between jobs or in retirement, if you want to jump start your weight loss, get a fitness routine that works (and keeps on working) for you and have a blast doing it, you’ve come to the right place.

Enjoy the amazing services of the La Cantera Hill Country Resort in San Antonio, Texas year round or Honor’s Haven Resort & Spa in New York during the summers while following our effective weight loss and fitness program.

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Where do guests come from?

Our guests come from all over the world: the four corners of the US, Canada, Mexico, Europe, Israel, India, Africa, Saudi Arabia, Asia, Morocco and South America. You’ll get to meet people whose language and culture might be different, but whose goals are the same as yours–to lose weight, get healthy and enjoy a well deserved retreat.

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Is this a Spa Program?

Though you can enjoy a massage, indulge in a facial, or even try reflexology, Shane Diet & Fitness Resorts is a diet and weight loss program. Our guests don’t come for the spa services, but to lose weight, ramp up their fitness, and have time for themselves. Since we are not a spa in the traditional sense, you won’t get bugged to buy expensive “products” (or vitamins or special foods, for that matter.) This helps us keep the costs down which means the savings get passed on to you.

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I haven’t been exercising lately. Will I be able to keep up?

Sure. Since everybody gets their own level of fitness privately evaluated by one of our expert fitness staff, an exercise program is created just for you.

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What if I’m really overweight or need to lose just a few pounds?

Whether you have a little or a lot of weight to lose, Shane Diet & Fitness Resorts will be able to help you get going…but definitely get a medical checkup and your doctor’s okay before you begin. If you have any special issues or concerns, call us.

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How long should I stay?

For our original program, the minimum stay is one week. That’s just enough time to get a jump start on your weight loss goals and start a fitness program you can live with when you get home. Two weeks is better. If you can stay longer—four weeks or more—you’ll naturally lose even more weight and get more fit.

We now have a Weekend Jumpstart Healthy Getaway Program at our resort in San Antonio, Texas. Experience a taste of Shane Diet & Fitness Resorts’ expertly designed weight loss meal plan and exercise program with our weekend 3 day, 2 night Jumpstart Program.

Give us a call and we can help you pick the program stay that is right for you.

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How much weight can I expect to lose?

If you stick to the program – which our guests have no problem doing – you can expect to lose at least 3-5 pounds a week, depending on your current weight and fitness level and you won’t go hungry. Many guests lose much more.

 
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What’s included in the cost?

The Shane Diet & Fitness Resorts weight loss program fee is all-inclusive and covers:
Your room (for single, double or triple accommodations in New York and single or double accommodations in Texas, all depending on availability)
All meals and snacks
A personal fitness evaluation
A highly supervised and varied activity program
Nutrition, cooking and exercise classes
Behavior change coaching
Excursions and shopping trips*
Seminars and lifestyle programs
All taxes and gratuities
Personal training workouts
Nutrition 1-on-1 consultations
(Excluded is transportation to/from the Resort, personal laundry, spa treatments, and golf lessons, though some of these are available at discounted rates.)
*Special excursions such as an evening out with other guests are also excluded.)

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Can I extend my stay?

Yes.  Many of our guests extend their stay because they love the program. Extensions are subject to room availability and are not eligible for the discount provided if you were to sign up for that length of stay initially. For example, if you sign up at our New York location for four weeks, double occupancy, the cost would be $1,850 per week. If instead, you sign up for two weeks, double occupancy and then extend two weeks for a total of four weeks, the cost would be $1,900 per week.

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Is there medical emergency help available?

Both Shane Diet & Fitness Resorts locations are  just minutes away from local hospitals.

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What are the rooms like?

We offer single, double and triple accommodations in New York and single and double accommodations in Texas (subject to availability.) The rooms are big and have lovely private baths. We will match you with a roommate for double and triple accommodations, or bring a friend or family member.

 

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What time is check in? Check out?

Check in begins at 2 pm on the first day of each weekly session, though your room may not be ready until 4 pm. Orientation begins before dinner on the first evening. Check-out time is 11 am on the last day of each session.

 
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Can I get airport transportation?

New York: Our van service can only pick up at Newark Airport and you need to arrive before 2 pm. Return flights should be arranged to depart after 2 pm. If your flight schedule doesn’t permit our van to transport you, there is bus and private car service available. Once you have your flights scheduled, please email us the flight information and we will help make the arrangements.

Texas: The San Antonio International Airport is a short 20 minute drive to the Resort by taxi, readily available at the airport and costing about $45 one way. Or you can reserve a discounted shuttle service online for just $28 each way with GO Airport Shuttle: www.citytoursinc.com/airport-shuttle or call 210-281-9900.  Shuttle service makes stops and takes about one hour.

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What is the Change and Cancellation Policy? Do you accept SpaFinder Gift Certificates?

If you cancel more than thirty days before the start of the session, you will receive a full refund of all fees previously paid, less a non-refundable registration fee of $250.
 
If you cancel less than thirty days prior to the start of the enrolled session, the fees paid are non-refundable.
 
Due to the seasonal nature of the program, there is no refund or credit for any part of the session not completed.
 
Yes, we do accept SpaFinder Gift Certificates which can be used to pay for up to $500 in tuition EXCEPT for the registration fee of $250
 

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Can I bring my cell phone/PDA?

Sure, but please set your phone to vibrate during the day. Ringing throws off everybody’s concentration…including yours. Or better yet—leave your phone in the room.

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How about my laptop?

Yes, there is free wireless available throughout the Resort in New York and Texas, including in the guest rooms, but we have no computer guru on-site to help, so prepare to be self-sufficient technology-wise.

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Can I bring my pet?

Nope. We love our pets too (we have two Standard Poodles!), but we are concentrating on humans here. Promise your dog more long, healthy walks when you get home and your cat…well, you’ll more energetically clean their litter box when you are fit and healthy.

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Do I need a car during my stay?

No. We can arrange for transportation and provide transportation for any outside programs and excursions. But if you do bring a car, free parking is available.

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What should I bring with me?

We’ll send you a packing list, but we are casual here.

Bring:

• Shorts, t-shirts, bathing suits, and workout clothes for the day.
• Jeans, slacks, t-shirts, long sleeve shirts, sweaters and sweatshirts for night.
• Comfortable sneakers and hiking shoes, flip-flops for the pool and spa, and a rain jacket/poncho and umbrella.
• A flashlight for evening walks.
• A light backpack for excursions.
• A water bottle for every day.
• Something a bit dressier for any special evening entertainment.
• Books and your iPod (what’s life without music?)
• Though the Weight Loss Resort does have complimentary safe deposit boxes available in each room, we recommend you leave the expensive jewelry and valuables at home.

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Will I need to bring money?

Bring a major credit card if you want to use the discounted spa services, play golf, or for special excursions, such as a movie or a dinner out (it’s practice for going back to the “real world”).

Bring some cash if you want to do laundry—we’ll send it out for you and get it back same day clean and nicely folded. For a minimum of 10 lbs it will cost you about $15.

There’s a store on site at the Weight Loss Resort for everyday personal items like newspapers, magazines, batteries, toothbrushes, dental floss and hair conditioner.

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What spa services are available?

Specific spa services available during your stay are posted under Spa Services. There is also a hot tub, sauna and steam room, all included in the cost of the program. (Your sore muscles will thank you.)

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Is there television available?

We’ve got a great flat screen television and DVD player for watching movies and shows in the evening. Every room has a TV, too, but what are you doing watching TV? Get up and out!

 
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Is smoking allowed?

All rooms and common indoor areas are smoke-free. Smokers are limited to smoking in designated outdoor areas during free periods.

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Can you accommodate vegetarians, food allergies or special dietary needs?

We offer vegetarian options at each meal and work with you to accommodate any food allergies or special dietary needs. We want you to like the food, so please tell us about what you need before you come and we will be happy to help.

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Does my medical insurance cover a stay at Shane Diet & Fitness Resorts?

It’s possible, but everybody’s insurance is different. Check with your insurer and we’ll be glad to help with the paperwork if you find you are covered. Also, optional Cognitive Behavioral Therapy services in New York may qualify you for an insurance reimbursement.

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Will I be able to purchase food from vending machines, cafe, or restaurants?

We don’t advise eating food outside of the program, but this is the real world and you can purchase outside food. Eating outside the food plan can certainly impede your results. We ask that any guest considering outside food take that into consideration and talk through the choice with our nutritionists or coaches.

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Do You Offer Travel Insurance?

Yes, we partner with A+ Program Protection, which is specifically designed for program participants to help assure a successful program and to protect program costs.

For more information about A+ Program Protection or to sign up, visit their website.

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HOW TO LOSE WEIGHT???

Losing weight and maintainable healthy lifestyle is possible ─ all you need is talk to our experts!

Call (888) 732-9034 or
Email: office@shanedietresorts.com

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